CEO & General Manager Cavallino Bianco Family Spa Grand Hotel
More than just a hotelier, Ralph Riffeser is a philosopher of hospitality.
By placing the importance of relationships at the heart of the services offered by the Cavallino Bianco di Ortisei – of which he is CEO and General Manager – he was able to obtain the TripAdvisor Traveller’s Choice for the sixth consecutive year, bringing the hotel to the top of the world ranking of family hotels.
The award could be seen as an acknowledgement of an excessive range of activities for children and asphyxiating packages designed to fill every hour of the day and night.
Instead, the secret lies in the cult of relationships and feelings.